Refund and Return Policy for Faqimi Fauzi Education Platform

1. Introduction

At Faqimi Fauzi Education Platform, we strive to ensure that our customers are satisfied with their purchases. This Refund and Return Policy outlines the conditions under which refunds may be issued for our online courses and services.

2. Eligibility for Refunds

  • Course Satisfaction Guarantee: If you are not satisfied with a course you have purchased, you may be eligible for a refund. To qualify, you must request a refund within 14 days of the purchase date and have completed less than 20% of the course content.

  • Technical Issues: If you experience technical issues that prevent you from accessing the course content, please contact our support team. We will work to resolve the issue, and if it cannot be resolved, you may be eligible for a refund.

3. Non-Refundable Items

  • Completed Courses: Courses that have been completed are not eligible for a refund.

  • Promotional Offers: Courses purchased during promotional offers or sales may not be eligible for refunds. Please refer to the specific terms of the promotion.

4. How to Request a Refund

To request a refund, please contact our customer support team at [Your Email Address] with the following information:

  • Your full name
  • The email address associated with your account
  • The course name
  • The reason for the refund request

Our team will review your request and respond within 5 business days.

5. Processing Refunds

Once your refund request is approved, we will process the refund to your original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

6. Changes to This Policy

Faqimi Fauzi Education Platform reserves the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

  • By email: refund@qimi.co
  • By phone: 60139223727
  • By mail: TR-12-19, Residensi Troika, Jalan Mahmood, Kota Bharu 15200, Malaysia